Last Updated: August 2, 2026

At RCERA.COM, we want you to be satisfied with your purchase. If you receive a product that is defective, damaged, incorrect, or otherwise eligible for return, we will do our best to provide a suitable resolution.

Please read this Refund & Return Policy carefully before making a purchase.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must generally:

• Be unused or only used to the extent necessary to inspect or verify the product.

• Be in its original condition.

• Include the original packaging and accessories where applicable.

• Include all manuals, parts, and other items supplied with the product.

• Not have been damaged through misuse, accidents, crashes, improper installation, or unauthorized modification.

Some products may be subject to different return conditions due to their nature. Please contact us before sending any product back.

2. Defective or Damaged Products

If your product arrives damaged or does not function properly, please contact us as soon as possible.

For RC helicopters and electronic products, we may ask you to provide:

• Your order number

• A description of the problem

• Photos of the product

• Photos of the packaging

• A short video demonstrating the issue, if applicable

This information helps us determine the appropriate solution without unnecessary shipping delays.

Depending on the circumstances, we may offer:

• Troubleshooting assistance

• Replacement parts

• A replacement product

• A partial refund

• A full refund

• Another reasonable solution

The appropriate resolution will depend on the nature of the issue and the circumstances of the order.

3. Products Damaged During Shipping

If your package arrives visibly damaged, please take photographs of the package before opening it whenever possible.

If the product inside is damaged, contact us promptly with photographs and other requested information.

Please retain the original packaging until the matter has been resolved, as it may be required for a shipping carrier investigation.

4. Incorrect or Wrong Product

If you receive an item different from what you ordered, please contact us as soon as possible.

Provide your order number and photographs of the item received.

After verification, we may arrange an appropriate replacement, return, or refund.

5. Change of Mind Returns

If you simply change your mind about a purchase, return eligibility may depend on the product, its condition, and the applicable laws of your country.

Products that have been used, flown, assembled, modified, crashed, damaged, or otherwise altered may not qualify for a change-of-mind return.

Customers may be responsible for return shipping costs for eligible change-of-mind returns unless applicable law requires otherwise.

6. RC Helicopters and Hobby Products

RC helicopters and related hobby products can be sensitive electronic and mechanical equipment.

Damage caused by the following may not qualify as a manufacturing defect or warranty issue:

• Crashes or collisions

• Improper operation

• Incorrect assembly

• Incorrect installation

• Failure to follow the manufacturer's instructions

• Incorrect battery or charger use

• Water or liquid damage

• Unauthorized modifications

• Physical impact

• Normal wear and tear

• Improper storage

• Use of incompatible components or accessories

If you are experiencing a problem with an RC helicopter, please contact us before attempting repairs or modifications.

7. Batteries and Electronic Components

For safety and logistical reasons, certain batteries, electronic components, and electrical products may be subject to special return requirements.

Do not return a damaged, swollen, leaking, overheated, or otherwise unsafe battery without first contacting RCERA.COM for instructions.

Some consumable or safety-sensitive items may not be eligible for return once used, except where required by applicable law.

8. Non-Returnable Items

Unless required otherwise by applicable law, certain products may not be eligible for return, including:

• Products damaged through customer misuse

• Products damaged in crashes or accidents

• Products that have been modified or repaired without authorization

• Used consumable items

• Products missing essential components

• Items damaged due to improper installation

• Products that cannot be resold due to their condition

This does not affect any mandatory consumer rights that may apply under the laws of your country.

9. How to Request a Return

Before sending anything back, please contact RCERA.COM customer service.

Your return request should include:

Order Number:
Product Name:
Reason for Return:
Description of the Issue:
Photos/Videos: Where applicable

Do not send products to an address obtained from an old order, shipping label, or third-party source.

We will provide return instructions when a return is approved.

10. Return Shipping

If the return is due to a confirmed defective product, incorrect item, or shipping damage attributable to RCERA.COM or our fulfillment process, we may provide or reimburse reasonable return shipping costs, depending on the circumstances.

For eligible change-of-mind returns, the customer may be responsible for return shipping costs.

Return shipping arrangements must be approved by RCERA.COM before the product is sent back.

11. Refunds

Once an approved return is received and inspected, we will notify you regarding the outcome.

If your refund is approved, the refund will normally be issued to the original payment method.

Depending on your payment provider or bank, it may take several business days for the refunded amount to appear in your account.

The time required for the funds to become available is controlled by your payment provider or financial institution.

12. Partial Refunds

In certain circumstances, we may issue a partial refund instead of requiring a full return.

This may apply where:

• A product has a minor defect that does not materially affect its operation.

• An item has minor cosmetic damage.

• A component or accessory is missing and can be replaced separately.

• Another reasonable resolution is agreed upon by both parties.

The amount of any partial refund will depend on the circumstances.

13. Replacement Products

Where appropriate, RCERA.COM may offer a replacement instead of a refund.

Replacement availability depends on product stock and availability.

If the original product is unavailable, we may offer an alternative resolution, such as a refund or replacement with a comparable product where appropriate.

14. Refunds for Cancelled or Unfulfilled Orders

If RCERA.COM cancels an order because a product is unavailable, cannot be shipped to the destination, or for another reason attributable to RCERA.COM, a refund will normally be issued to the original payment method.

If an order has already been shipped, cancellation may not be possible until the package is returned or the applicable return procedure has been completed.

15. Customs Duties, Taxes, and Import Charges

Refunds generally cover the amount paid to RCERA.COM for the eligible product or order.

Customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country may not be refundable by RCERA.COM.

Customers should contact their local customs authority regarding the recovery of any applicable import charges.

16. Lost or Undelivered Returns

If you are returning a product, we recommend using a shipping service that provides tracking.

RCERA.COM may not be responsible for a return package that is lost in transit when the customer is responsible for arranging the return shipment.

17. Warranty Claims

Some RCERA.COM products may be covered by a manufacturer's warranty.

Warranty claims may be subject to additional requirements and conditions.

A warranty claim is different from a standard change-of-mind return. Please contact us if you believe your product has a manufacturing defect.

18. Fraudulent or Abusive Return Requests

RCERA.COM reserves the right to investigate return and refund requests where there is reasonable evidence of fraud, abuse, repeated misuse of the return process, or other unauthorized activity.

Nothing in this section limits any mandatory rights available to consumers under applicable law.

19. Consumer Rights

This Refund & Return Policy does not exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable consumer protection laws.

If the law in your country provides mandatory rights relating to defective products, refunds, replacements, warranties, or returns, those rights continue to apply.

20. Contact Us

If you have questions about a return, replacement, warranty claim, or refund, please contact RCERA.COM through the contact information provided on our website.

Please include your order number whenever contacting us about an existing order.

RCERA.COM
Website: rcera.com