Shipping Policy

Last Updated: August 2, 2026

At RCERA.COM, we are committed to providing a reliable and convenient shipping experience for every customer. Please review the following shipping information before placing your order.

1. Order Processing

Orders are processed after payment has been successfully received.

Most orders require approximately 3–14 business days to be prepared and processed before shipment. Processing times may vary depending on product availability, order volume, warehouse operations, and the specific item purchased.

Some products may require additional preparation time. If there is an unexpected delay with your order, we will make reasonable efforts to keep you informed.

Please note that business days generally exclude weekends and public holidays.

2. Shipping & Delivery Time

Once your order has been dispatched, the estimated transit time is generally:

Estimated shipping time: 7–14 business days

Delivery times are estimates and are not guaranteed. Actual delivery time may vary depending on the destination country, shipping carrier, customs clearance, local delivery services, weather conditions, and other circumstances beyond our control.

Remote or difficult-to-reach destinations may require additional delivery time.

3. Tracking Information

Once your order has been shipped, a shipping confirmation and tracking number will normally be provided.

You can use the tracking number to monitor the progress of your shipment through the applicable carrier's tracking system.

Please allow some time for tracking information to become active after the package has been handed over to the shipping carrier.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check your:

• Full name

• Street address

• Apartment, unit, or house number, where applicable

• City

• State/Province/Region

• Postal/ZIP code

• Country

• Phone number, where required

If an address is incomplete, incorrect, or otherwise insufficient for delivery, we may need to contact you for additional information. This may delay your order.

RCERA.COM is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

5. Customs, Duties & Taxes

For international orders, your shipment may be subject to import duties, customs fees, VAT, GST, taxes, or other charges imposed by the destination country.

These charges are determined by the customs authorities in the destination country and are generally the responsibility of the customer unless otherwise stated at checkout.

RCERA.COM does not control customs policies or the amount of any applicable import charges.

Customs clearance may also cause delays beyond the estimated delivery timeframe.

We recommend checking with your local customs authority if you are unsure about potential import duties, taxes, or other charges before placing an international order.

6. Customs Delays

International shipments may occasionally be held by customs for inspection or additional documentation.

Such delays are outside the control of RCERA.COM and are not considered shipping delays caused by our company.

Customers may be contacted by their local customs authority or delivery carrier if additional information, documentation, or payment is required.

7. Lost, Damaged, or Missing Packages

We take care when preparing orders for shipment. If your package arrives damaged, please inspect the package and its contents as soon as possible.

If you receive a damaged, incorrect, or missing item, please contact RCERA.COM as soon as possible with:

• Your order number

• A description of the issue

• Clear photographs of the package and product

• Photographs of any visible shipping damage

• Any other information requested by our customer service team

Please keep the original packaging until the issue has been resolved, as the shipping carrier or RCERA.COM may require it for an investigation.

8. Failed or Returned Deliveries

A package may be returned to the sender if it cannot be delivered because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or other circumstances attributable to the recipient.

If a package is returned to us, we will contact you regarding the available options.

Additional shipping charges may apply if the package needs to be shipped again.

9. Delivery Delays

Estimated delivery dates are provided for guidance only.

RCERA.COM is not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:

• Customs processing

• Weather conditions

• Natural disasters

• Transportation disruptions

• Carrier delays

• Incorrect or incomplete shipping information

• Local holidays

• Government restrictions

• Unexpected logistical issues

We will make reasonable efforts to assist customers when a shipment is delayed.

10. Split Shipments

Depending on product availability, package size, weight restrictions, or warehouse logistics, items from the same order may occasionally be shipped separately.

If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.

11. Shipping Restrictions

Certain products may be subject to shipping restrictions depending on the destination country or carrier requirements.

If an order cannot be shipped to your destination because of shipping restrictions or other logistical limitations, RCERA.COM may contact you to discuss the available options.

12. Contact Us

If you have questions about your order, shipping status, or this Shipping Policy, please contact the RCERA.COM customer service team through the contact information provided on our website.

RCERA.COM
Website: rcera.com